This documentation applies to the 8.1 version of Remedy Action Request System, which is in "End of Version Support."

To view the latest version, select the version from the Product version menu.

Performing a new installation


The BMC Remedy AR System installer enables you to deploy BMC products in your IT environment.

In this topic:

The suite installer guides you step-by-step through the installation process. When you start the installer, you can choose one or more features to install at one time. Because certain applications depend on a specific set of features, you need to run the installer multiple times to install all of the features in the solution. For example, you first install the AR System server on one computer and then run the installer a second time to install the mid tier on a different computer.

The BMC Remedy AR System installer enables you to deploy BMC products in your IT environment.

Recommendation

  • To reduce installation time significantly, do not install the products over the wide area network (WAN).
  • To avoid configuration problems, accept the default values displayed in the installer unless you have a valid reason to modify them.
  • For best results, install BMC Remedy Mid Tier on a separate computer from the BMC Remedy AR System server.

Choosing products

When you run the suite installer, you are asked to select the type of installation you want to perform.

  • AR System Servers — Installs the BMC Remedy AR System server, Approval Server, Assignment Engine, Email Engine, and Flashboards.
    Also installs plug-ins: AREA LDAP, ARDBC, Web Services, SNMP, and FTS.
  • AR System Mid-Tier — Installs the BMC Remedy Mid Tier only (and Crystal Web Application if BOXI installation is available).
  • AR System Clients — Installs BMC Developer Studio (and the Localization Toolkit), BMC Remedy Data Import, and Atrium Integrator Spoon.
    This option is for Microsoft Windows only; it is not available for Linux or UNIX.

    Note

    BMC supports only the Atrium Integrator Spoon version that is shipped with the installer. Do not install any other version of Atrium Integrator Spoon.

Minimum set of features need to install other BMC products

The following table lists the minimum set of features you need when installing other BMC products.

BMC Application

Minimum set of features

BMC Atrium Core

  • AR System Server
  • BMC Remedy Mid Tier
  • Approval Server
  • Assignment Engine
  • Atrium Integrator Spoon

BMC ITSM

  • AR System Server
  • BMC Remedy Mid Tier
  • Approval Server
  • Assignment Engine
  • Atrium Integrator Spoon
  • Full Text Search (FTS) Configuration if you plan to install BMC Knowledge Management

BMC Service Request Management

  • AR System Server
  • BMC Remedy Mid Tier
  • Approval Server
  • Assignment Engine
  • Atrium Integrator Spoon

BMC Service Level Management

  • AR System Server
  • BMC Remedy Mid Tier
  • Approval Server
  • Assignment Engine

To install BMC Remedy AR System

  1. Download the BMC Remedy AR System installer from EPD, or navigate to the installation directory on the DVD.
  2. Unzip the suite installer (for example, ARSuiteKitWindows.zip or ARSuiteKitLinux.zip).
  3. Navigate to the Disk 1 folder.
  4. Start the installer.
    • For Windows, run setup.cmd.
    • For UNIX, log in as root and run setup.sh.
  5. In the lower right corner of the Welcome panel, click Next.
  6. Review the license agreement, click I agree to the terms of license agreement, and then click Next.
  7. On the Products selection panel, perform the following actions:
    1. Select Install.
    2. Select AR System Servers and de-select the other options.
      The installer validates the system resources of your computer and displays a list of available features.
    3. Navigate to the directory in which you want to install the BMC Remedy AR System application.
      The default locations are C:\Program Files\BMC Software\ARSystem (Windows) and /opt/bmc/ARSystem (UNIX or Linux).
    4. Click Next.
  8. Enter the values from the planning worksheet for the features that you want to install.
    After you have entered the required information, the installer validates your input, and then the Installation Preview panel appears, listing the product and product features that will be installed.

    Note

    Run Sanity Check is selected by default. BMC recommends that you run the additional validation tests of your installation.

  9. Click Next.
    The installer installs the AR System features you have selected. After post-installation cleanup, a summary of the installation appears.
  10. Click View Log to review the SEVERE error messages or warnings in the product installer log.
    See whether errors are due to network, host, or other environment-related issues. You can view a log file of the installation:
    C:\Users\Administrator\AppData\Local\Temp\arsystem_install_log.txt
  11. Close the log when you finish.
  12. Click Done to exit the AR System installer.

To install BMC Remedy Mid Tier

  1. Download the BMC Remedy AR System installer on a computer other than where you installed the AR System server.
  2. Unzip the suite installer and open the ARSuiteKitWindow folder.
  3. Open the Disk 1 folder.
  4. Start the installer.
    • For Windows, run setup.cmd.
    • For UNIX, log in as root and run setup.sh.
  5. In the lower right corner of the Welcome panel, click Next.
  6. Review the license agreement, click I agree to the terms of license agreement, and then click Next.
  7. On the Products selection panel, perform the following actions:
    1. Select Install.
    2. Select AR System Mid-Tier and de-select the other options.
      The installer validates the system resources of your computer and displays a list of available features.
    3. Navigate to the directory in which you want to install the BMC Remedy AR System application.
      The default locations are C:\Program Files\BMC Software\ARSystem (Windows) and /opt/bmc/ARSystem (UNIX and Linux).
    4. Click Next.
  8. Enter the values from the planning worksheet for the Mid Tier.
    After you have entered the required information, the installer validates your inputs, and then the Installation Preview panel appears, listing the product and product features that will be installed.
  9. Click Next.
    After post-installation cleanup, a summary of the installation appears.
  10. Click View Log to review the SEVERE error messages in the product installer log.
    See whether errors are due to network, host, or other environment-related issues. You can view a log file of the installation:
    C:\Users\Administrator\AppData\Local\Temp\arsystem_install_log.txt
  11. Click Done to exit the AR System installer.
  12. Open the BMC Remedy Mid Tier Configuration Tool (http://<midTierServer>/arsys/shared/config/config.jsp).
    The default password is arsystem.
  13. Click General Settings.
  14. Select the AR System server as the authentication server, and then click Save Changes.
  15. Log out.

 Related topics

Where to go from here

Post-installation procedures

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

Comments

  1. Andreas Wiencek

    The doc should be updated.

    In SP2 there is no longer a setup.sh in the linux package.

    May 20, 2015 03:46
    1. Bhakti Paranjpe

      Hello Andreas,

      Thank you for your comment. I have updated the information in the topic Installing the BMC Remedy AR System server (and all other relevant topics) in the new BMC Remedy ITSM Deployment 8.1 online documentation. Please refer to this documentation for the most recent and updated information about installation and upgrade of the BMC Remedy ITSM Suite components.

      Thanks,
      Bhakti

      May 21, 2015 05:23