This documentation applies to the 8.1 version of Remedy Action Request System, which is in "End of Version Support."

To view the latest version, select the version from the Product version menu.

Obtaining BPCU

This topic provides instructions for obtaining the Best Practice Conversion Utility (BPCU).

To obtain BPCU

  1. Install only the BMC Remedy AR System server on a staging server, development testing server, or any other server that is going to be used for upgrading or testing the upgrade process.


    Do not install any BMC Remedy AR System components or applications other than the AR System server. If you do, your customizations might be overwritten.

  2. On the AR System server, go to the <AR_install_dir>\ARSystem directory (for example, C:\Program Files\BMC Software\ARSystem) and locate the BPCU ZIP file. 
    The AR System 8.1 release contains two ZIP files – bpcu80_build001.ZIP and bpcu81_build001.ZIP


    Updates to BPCU ( and the Overlay hash file ( between patch releases are posted to the BMC Communities website:

  3. Uncompress the ZIP file and review its contents.
    By default, the BPCU files are extracted to the Best_Practice_Conversion_Utility folder. It contains the BPCU utility, the OverlayHashFile.xml file, and other supporting files. 

After the BPCU files are uncompressed in the Best_Practice_Conversion_Utility folder, no further installation or configuration is needed. The utility is ready to be run from a command prompt.

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