This documentation applies to the 8.1 version of Remedy Action Request System, which is in "End of Version Support."

To view the latest version, select the version from the Product version menu.

Multiplatform issues

A major consideration for every integration implementation is the range of platforms that are involved.

BMC Remedy AR System clients are available for Windows and on all major platforms through the Web using the mid tier. In some cases, integration at the client level is unique for the different platforms.

The BMC Remedy AR System workflow qualifications include functions to test for the different platforms.

Multiple workflow definitions can be triggered in parallel, and the one appropriate for the platform is executed. In some cases, you can avoid the client functionality issue by running a process on the server from client workflow. Because the application executes on the AR System server's platform and operating system, it does not matter which client platform triggered the workflow.

Similarly, different AR System server platforms might require adjustments to integration implementations.

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