This documentation applies to the 8.1 version of Remedy Action Request System, which is in "End of Version Support."

To view the latest version, select the version from the Product version menu.

Limitations to sending a Modify instruction

Remember the following restrictions when using email to modify entries:

  • The Email Engine does not support the Modify All operation. Only one entry can be modified with one modify instruction. However, you can include multiple modify instructions in one email message if you include the full login information (server, login, and password) for each entry that you want to modify, as in the following example:
    Server: polycarp
    Login: Francie Frontline
    Password: Key:1234
    Action: Modify
    Schema: HD Incident
    Request ID: 000000000000003
    !536870913!:
    Server: polycarp
    Login: Francie Frontline
    Password: Key:1234
    Action: Modify
    Schema: HD Incident
    Request ID: 000000000000004
    !536870913!:
  • You can combine the modify instruction with submit or query instructions in a single message, provided multiple instructions (modify with submit or query) have been sent from the administrator.
  • Users cannot add new instructions when replying to the message containing modify instructions.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

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