This documentation applies to the 8.1 version of Remedy Action Request System, which is in "End of Version Support."

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Licensing servers in a multiple-server environment

In an environment where several BMC Remedy AR System servers share a single database, each server must be licensed separately. You must obtain server licenses for your primary server and each additional server in your environment. However, other licenses on the primary server (such as floating and DSO licenses) are extended to additional servers (sharing a single database) at no charge.

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  1. Ivan Pirishanchin

    Is all this still true? I heard something different last time. The amount of servers does not impact the final license cost if you are buying ITSM suite license for your company.


    Jun 19, 2014 06:39