This documentation applies to the 8.1 version of Remedy Action Request System, which is in "End of Version Support."

To view the latest version, select the version from the Product version menu.

Installing the BIRT Report Designer to work with AR System Web reports

Before you can modify or create reports using the BIRT Report Designer, you must perform the following high-level steps:

  1. Download version 2.5.1 the BIRT Report Designer.
  2. Copy three BMC Remedy AR System plug-ins into their proper location.
  3. Specify the BIRT library and template location in the BIRT Report Designer.

For information about system requirements for the BIRT Report Designer, see the Eclipse documentation.

To download and open the BIRT Report Designer

  1. Download the BIRT Report Designer 2.5.1 zip file:
    The BIRT Report Designer is a 32-bit application, and requires a 32-bit Java installation.
  2. Extract the BIRT Report Designer zip file to a destination directory (BIRTInstallDir).
  3. To open the BIRT Report Designer application, click the BIRT.exe executable file.

To copy BMC Remedy AR System plug-ins for use with BIRT

  1. Go to BIRTInstallDir, and create in it a plugins subdirectory.
  2. Copy and paste the following plug-ins from your mid-tier plugins directory (MidTierInstallDir/WEB-INF/platform/plugins) to BIRTInstallDir/plugins:


  3. In the BIRTInstallDir directory, launch BIRT.exe.
    The BIRT Report Designer application opens.

Where to go from here

Enabling BIRT to access your BMC Remedy AR System data by setting BIRT preferences

Creating a new report with the BIRT Report Designer

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.


  1. George Payne

    It sure would be nice to have link on this page of "Where do you go from here" or "Connecting to a Datasource" or "Creating a New Report"


    May 29, 2014 03:46
    1. Hemant Baliwala

      Hi George, 

      Thanks for your comment. I have updated the topic. 


      Jun 02, 2014 01:07
  2. David k Hill

    Thanks for providing the link to the 2.5.1 version of the BIRT Designer tool!  Can we find out if a newer version of the designer tool would work?


    Jun 30, 2016 01:08
  3. Dhananjay Gundre

    Hi David,

             Newer designer tool would work but if you use any new feature to create report then it will not work during rendering of report. Hence we will not recommend using new birt designer tool.


    Jul 05, 2016 03:43
  4. David k Hill

    Thanks, this would be a good statement for the article.


    Jul 05, 2016 07:14
  5. Jijil Gopalan

    Hi, Please update the document with the latest archive link for BIRT Report.

    Regards, Jijil

    Jul 28, 2019 11:49