This documentation applies to the 8.1 version of Remedy Action Request System, which is in "End of Version Support."

To view the latest version, select the version from the Product version menu.

Installing AR System Log Analyzer

AR System Log Analyzer, arwklga.exe, is a Perl command-line utility available for download from BMC Developer Communities. It parses BMC Remedy AR System API, Filter, and SQL logs to obtain statistics about the transactions captured in the logs. These statistics are useful for analyzing performance issues with BMC Remedy AR System applications, such as BMC Remedy IT Service Management Suite and BMC Atrium CMDB.

The download includes several files:

  • arwklga.rtfAR System Log Analyzer User Guide, which describes the commands and explains how to use the utility
  • arpreparelogs.exe — AR Prepare Logs, a companion utility to run before AR System Log Analyzer, which formats and merges log files
  • arwklga.exe— AR System Log Analyzer, which generates output files to summarize transaction statistics


AR System Log Analyzer is distributed on BMC Communities. It is supported by the community rather than BMC Software Customer Support. Updates to AR System Log Analyzer are posted in BMC Communities.

To install AR System Log Analyzer

  1. Open a browser, and log on to BMC Communities.
  2. Go to, and access the document containing AR System Log Analyzer.
  3. Download to a temporary directory on a Microsoft Windows computer.
  4. Extract the archive file to the temporary directory.
  5. Run install.exe.
  6. Accept the default installation directory (C:\Program Files\BMCts) or specify a different location.
    The files are copied to the installation directory.
  7. Access the installation directory and open arwklga.rtf to view the AR System Log Analyzer User Guide.

A Python based utility is also available for download from BMC Communities. For more information, see Python-based AR Log Analyzer.

Where to go from here

Running arpreparelogs.exe
Running AR System Log Analyzer
Viewing AR System Log Analyzer output

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.


  1. Jesse Richardson

    There is an updated version of the AR System Log Analyzer utility, please update the link to point to the new one, here 

    Apr 15, 2014 09:02
  2. Douglas Reif



    Aug 11, 2014 04:56
  3. Amit Sambyal

    Hi All,

    When I run the arpreparelogs.exe the output file is coming as blank, any reason why? although I checked all three troubleshooting points and all are positive...

    Feb 01, 2020 09:54
    1. Onkar Telkikar

      Hello Amit,

      Apologies for the delayed response.

      The Remedy AR System Customer Support team can help you with this issue. To contact Customer Support, click here.


      Apr 28, 2020 05:16