This documentation applies to the 8.1 version of Remedy Action Request System, which is in "End of Version Support."

To view the latest version, select the version from the Product version menu.

Installing a server group

This topic describes the installation flow required to install a server group for BMC Remedy AR System, BMC Atrium Core, and other BMC products.


  • Before beginning your installation, review the Planning and Planning a server group installation topics.
  • If you are performing a new installation, make sure that the server is clean. A clean system is one that has not had any BMC Remedy software previously installed on it. If BMC Remedy software was installed on one or more of your servers, it is recommended to re-image the system back to a state with no BMC Remedy products installed.
  • If you are not using a load balancer for your server group, make sure that your network is configured to resolve the server name. For information about load balancers and BMC Remedy AR System, see Configuring a hardware load balancer with BMC Remedy AR System.

See the following video for an overview about installing server groups.

Use player to increase quality or switch to full screen | YouTube:

Preparing to install your server group




Review the BMC Remedy AR System and BMC Atrium compatibility matrix for the latest, most complete information about platforms currently supported by BMC Remedy and BMC Atrium products.


To access this information, you must log in with your BMC support login and password.


Review the requirements for your computer platform:
a. Review the the hardware requirements for the computers in your server group.
b. Review the software requirements for the computers in your server group.
c. Review the 32-bit and 64-bit requirements for the computers in your server group.


Prepare your databases before you start the server group installation.


Identify the database that the server group will share, as well as the database login information and database settings. All your AR System servers will connect to this database. You need this information before you install the first AR System server.


 Obtain licenses for the BMC AR System server and other BMC products.


Complete the MS Excel planning spreadsheet.


Download the installation files.


Prepare your environment and prepare your components and applications

Server group installation flow




Install the first AR System server.
This step includes:

  • Installing the BMC Remedy Mid Tier on a separate computer. You use the Mid Tier to configure the AR System server.
  • Activating licenses on the server
  • Installing additional BMC Remedy products (for example, BMC Atrium Core or BMC Remedy IT Service Management)


Configure the first server to be a server group member.


Test and confirm that the first server is working properly.


Install the next server in the server group.
The installer automatically selects the server group or upgrade option based on the administrative operations of the BMC Remedy AR System server and the database version under the controlled table. For example, if the administrative operations are enabled on the server and the database version is an older version, the installer selects upgrade (forms are imported); otherwise the installer selects server group (forms are not imported).


Configure the next server for the server group.


Test and confirm that the current server is working properly.


Repeat steps 11, 12, and 13 for each subsequent server in the group.

Where to go from here

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