This documentation applies to the 8.1 version of Remedy Action Request System, which is in "End of Version Support."

To view the latest version, select the version from the Product version menu.


Use the following topics to guide you through installing BMC Remedy AR System or the BMC Remedy ITSM Suite.



Prepare your environment to install BMC Remedy AR System and the BMC Remedy IT Service Management Suite.

Preparing for installation

Run a new installation of BMC Remedy AR System.
For information about the solution-based installer that installs the BMC Remedy AR System server and its components and ITSM applications on one server, see Installing the BMC Remedy ITSM Suite Preconfigured Stack (This takes you to the BMC Remedy ITSM wiki space.)

Performing a new installation

Install two or more servers in a server group.

Installing a server group

Perform other AR System installations, including:

  • Using the silent installer
  • Configuring your web server and installing BMC Remedy Mid Tier with a .war file
  • Remotely installing or upgrading Email Engine
  • Remotely installing or upgrading Flashboards
  • Installing BMC Remedy Encryption Security
  • Installing BMC Remedy Migrator
  • Installing SSO with the AR System server and mid tier
  • Installing a stand-alone BMC Atrium Integrator engine for BMC Remedy AR System
  • Installing multiple instances of BMC Remedy AR System on one computer

Performing other installations

Perform post-installation procedures to finalize your installation.

Post-installation procedures

Uninstall BMC Remedy AR System features and clients, such as the mid tier and encryption.

Uninstalling BMC Remedy AR System features and clients

See the following video for an overview about installing BMC Remedy AR System.

Use player to increase quality or switch to full screen | YouTube:

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