This documentation applies to the 8.1 version of Remedy Action Request System, which is in "End of Version Support."

To view the latest version, select the version from the Product version menu.

Installation and upgrade paths

Choose one of the following paths to install or upgrade BMC Remedy AR System:

  • New installation — Run a new installation of BMC Remedy AR System.
  • Installation of a server group — Install two or more servers in a server group.
  • Upgrade (with overlays) — Upgrade with overlays already created. This is a four-stage upgrade for customers who have previously installed AR System 7.6.04 and have already implemented overlays.
  • Upgrade (without overlays) — Upgrade with one-time conversion to overlays. This is an eight-stage upgrade for customers who do not already have overlays implemented and want to keep all customizations.
  • Installation of the BMC Remedy ITSM Suite Preconfigured Stack installer (This takes you to the BMC Remedy ITSM wiki space.) — Run a solution-based installer that installs the BMC Remedy AR System server and its components and ITSM applications on one server.
  • Silent installation — Run the installer in a headless environment, or run the installer on multiple systems at the same time.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.