This documentation applies to the 8.1 version of Remedy Action Request System, which is in "End of Version Support."

To view the latest version, select the version from the Product version menu.

How a view is selected

Normally, when determining a view for a user, the system offers a Web-Alternate (Fixed) view in preference to a Standard view. An option in the Mid Tier Configuration Tool allows you to reverse this default setting. For more information, see Selecting a form view for the user.

The choice of view is based on the user's application environment, language, and preference settings.

A view is determined as follows:

  1. The system selects the view that the user has requested or by way of workflow. If no view is requested, or if the requested view does not exist, the default view is used.
  2. The system selects a view that is appropriate for the client that the user is running. If the client is on the web, the system selects a view according to the Prefer Standard/Windows View option in the Mid Tier Configuration Tool.
    See BMC Remedy Mid Tier configuration and Selecting a form view for the user.
  3. The system selects a view that is appropriate for the user's locale. If there is not an exact match, a fallback mechanism finds the closest possible locale to the one requested. The resulting view is then displayed for use.

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