This documentation applies to the 8.1 version of Remedy Action Request System, which is in "End of Version Support."

To view the latest version, select the version from the Product version menu.

This space contains information about the 8.1 release of the BMC Remedy Action Request System (BMC Remedy AR System), BMC Remedy Encryption Security, and BMC Remedy Migrator products.

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For a description of key user responsibilities, see User goals and features.




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  1. Kelly Logan

    FYI - The patch 001 and 002 links are set to, not the What's New or patch pages.

    Nov 14, 2013 05:02
    1. Aparna Saxena

      Hi Kelly,

      Thank you for noticing this issue.  The links should work correctly now.




      Nov 15, 2013 01:05
  2. Andre Paschoal

    I am unable to download a full PDF of the AR System and Atrium Core product pages. I have tried a lot of times using different browsers, networks, etc. I was able to do it for many other products (ITSM 8.1.00 for exemple), just not for those ones. I need them to attach to a customer RFP, as a proof of requirements fulfillment. How can I get help?



    Feb 12, 2014 05:13
    1. Aparna Saxena

      Hi Andre, thank you for your comment. Could you tell me the error you're getting?



      Feb 12, 2014 09:18
      1. Andre Paschoal

        No error messages. The process hangs on the progress bar screen like this:

        "Export in Progress

        Collecting pages to export. 0/0"

        Thank you,


        Feb 13, 2014 03:00
      1. Andre Paschoal

        Hi Aparma, I notice the number of pages by topic in some cases are very huge, so most probably I have to give to the system much more time to export all pages from these products. I decided to export topic by topic as a workaround. It is working!

        Thank you,


        Feb 13, 2014 06:09
  3. Svensson Leung

    Where is "what's new" for SP1 ?

    Feb 17, 2014 12:15
  4. Vaijayanti Nerkar

    Hi Svensson, 

    You can find the information here:



    Mar 24, 2014 06:24
  5. Ivan Pirishanchin



    This space cannot be added to the "favorite spaces" section on the dashboard.

    Could you please check?

    Apr 03, 2014 11:42
    1. Aparna Saxena

      Hi Ivan, thank you for your comment. Are you getting any specific error message?



      Apr 04, 2014 01:00
      1. Ivan Pirishanchin


        Bruce Cane helped me to work around this:

        "Try opening the wiki space in question and, from the tool bar across the top of the Home page, select Browse > Advanced. On the Advanced tab, look to the Navigation pane on the left side of the page. At the bottom you will see Add Space to Favourites. Click that. This method seems to be more reliable than adding it to favourites fromthe Dashboard."


        The above worked for me. Thanks!

        Apr 04, 2014 03:03
  6. Kiran Devathi


    Where can I find BMC RTTS Admin Guide?


    Thanks in Advance for the help!


    May 03, 2017 02:23
    1. Nidhi Das

      Hello Kiran,

      Could you please let us know exactly what's your requirement.


      May 04, 2017 03:09
  7. Deicha Kulwatanapong


    We're currently running Remedy ARS V7.6.04. I'm looking for support document on User SSO Authentication. Is V8.1 much different from V7.6.04?

    Thanks in advance for your help

    Nov 12, 2021 07:36
    1. Anagha Deshpande

      Hello Deicha Kulwatanapong ,

      AR System version 8.1 is not much different than version 7.6.04 for SSO authentication.

      Hope this helps.



      Nov 22, 2021 01:29