This documentation applies to the 8.1 version of Remedy Action Request System, which is in "End of Version Support."

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Fixing non-permitted modifications for forms

This topic contains instructions for fixing non-permitted modifications to forms.

To change the inclusion or exclusion of a form in a deployable application

  1. On StagingServer, open the application in an editor.
  2. On ReferenceServer, open the application.
  3. On StagingServer, add or remove forms in the application to match those on ReferenceServer.
  4. Save the application.

To change unique indexes

  1. On StagingServer, open the Regular form.
  2. Click the Definitions tab, and expand the Indexes panel.
  3. On ReferenceServer, view the Indexes category for the corresponding form.
  4. On StagingServer, specify the same number and order of unique indexes in the Index List with the same number and order of indexed fields as those on ReferenceServer.
  5. Remove any unique indexes that are not on ReferenceServer.
  6. Save the form.

To change vendor form information for Table Name or Vendor Name

  1. On StagingServer, open the Vendor form.
  2. Click the Definitions tab, and expand the Other Definitions panel and then the Vendor Information panel.
  3. On ReferenceServer, view the Vendor Information category for the corresponding form.
  4. On StagingServer, set the Vendor Name and Table Name properties to the same values as those of the form on ReferenceServer.
  5. Save the form.

To change join form information

  1. On StagingServer, open the Join form.
  2. Click the Definitions tab, and expand the Other Definitions panel and then the Join Information panel.
  3. On ReferenceServer, view the Join Information category for the corresponding form.
  4. On StagingServer, set the Join Type and Qualifier values to the same as that on ReferenceServer. If required, swap the Primary and Secondary forms.
  5. Compare every field on the StagingServer Join form with its counterpart on the ReferenceServer Join form to verify that the values of their Form Name property match.
    For each field where the values differ, perform the following tasks on the StagingServer Join form:
    1. Delete the field.
    2. Right-click and choose Add Fields from <formName>, where <formName> matches the value on the ReferenceServer Join form.
  6. Save the form.

To change view form information for Table Name or Key Field

For each view form where the Table Name or Key Field properties have been changed, set the values on StagingServer to match those on ReferenceServer.

To change properties for Label, Locale, or Name of a view

  1. On StagingServer, open the form and the appropriate form view.
  2. On ReferenceServer, open the corresponding form view.
  3. On StagingServer, set the view's Label, Locale, and Name properties to the same value as that of the field on ReferenceServer.
  4. Save the form.

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