This documentation applies to the 8.1 version of Remedy Action Request System, which is in "End of Version Support."

To view the latest version, select the version from the Product version menu.

Example URL syntax for accessing forms and search results

The following examples show the URL syntax for accessing forms and search results. In these examples, arsys is used as the default context path.

Example 1-URL that bypasses the Login window and displays the specified form

http://<midTierServer>/arsys/servlet/ViewFormServlet?form=<formName>&server=<serverName>&username=<userName>&pwd=<password>

Warning

If you use the pwd parameter in a URL, passwords are exposed by the browser in the locator and in bookmarks or favorites. For URLs that include the pwd parameter, use https://.

Example 2-URL that displays search results in the specified form

http://<midTierServer>/arsys/servlet/ViewFormServlet?form=<formName>&server=<serverName>&qual=%27Assigned+To%27%3D%22<firstName>+<lastName>%22+AND+%27Status%27%3D%22Fixed%22



After the user logs in, the system displays the form with results of the following search:

'Assigned To'="Firstname Lastname" AND 'Status'="Fixed"

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

Comments

  1. Jonas Stevnsvig

    example 2 url seems defective

     

    http://<midTierServer>/arsys/servlet/ViewFormServlet?form=f<ormName>&server=<serverName>&qual=%27Assigned+To%27%3D%22<firstName>+<lastName>%22+AND+%27Status%27%3D%22Fixed%22

    i guess it should be 

    http://<midTierServer>/arsys/servlet/ViewFormServlet?form=<formName>&server=<serverName>&qual=%27Assigned+To%27%3D%22<firstName>+<lastName>%22+AND+%27Status%27%3D%22Fixed%22

    Sep 30, 2013 06:54
    1. Aparna Saxena

      Thank you Jonas. I've fixed the error.

      Thanks,

      Aparna

      Sep 30, 2013 11:18
  2. Ashish Vaishno

    Hello,

    I am planning to integrate the rest api solution of bmc remedy. I want to search and modify tickets/incidents

    below is my url : 

    https://base_url/api/arsys/v1/entry/HPD:Help Desk (Need hep with the documentation)

    https://base_url/api/arsys/v1/entry/HPD:IncidentInterface_Create (Create a ticket)

    https://base_url/api/arsys/v1/entry/HPD:IncidentInterface (Need hep with the documentation)


    Can you provide a full fledged documents with all API calls. The docs.bmc.com do not have such a document.

    Regards

    Ashish

    Mar 14, 2018 09:59
    1. Anagha Deshpande

      Hello Ashish,

      I am working on your query. I will respond to you soon.

      Regards,

      Anagha

      Mar 14, 2018 09:44
      1. Anagha Deshpande

        Hello Ashish,

        BMC Remedy AR System supports REST API from version 9.0 and later. Please find the REST API documentation here.

        Regards,

        Anagha

        Mar 15, 2018 09:43
        1. Ashish Vaishno

          Hello Anagha,


          The URL provided by you was already known to me (smile) I need a generic solution to 

          https://base_url/api/arsys/v1/entry/HPD:Help Desk 

          https://base_url/api/arsys/v1/entry/HPD:IncidentInterface 

          WRT what are the mandatory fields, any other fuctions that are useful, how to upload a file via api call, how to download a file froma  ticket via api call


          Regards

          Ashish 

          Mar 16, 2018 04:50
  3. Ashish Vaishno

    Hello Anagha,


    Can you please reply to my message?


    Regards

    Ashish

    Mar 19, 2018 06:00
    1. Anagha Deshpande

      Hello Ashish,

      I have sent your query to the SME. Will update you soon.

      Regards,

      Anagha


      Mar 19, 2018 10:28
      1. Ashish Vaishno

        Hello Anagha,

        Is there any update?

        Regards
        Ashish

        Mar 27, 2018 09:46
        1. Anagha Deshpande

          Hello Ashish,

          Please refer to the following links:

          Hope this helps.

          Regards,

          Anagha

          Mar 28, 2018 12:56
  4. Joshua White

    I have questions regarding this topic. I have been unable to find any documentation that covers how to pass an advanced search string/criteria via the Remedy REST API's. What is the correct method/approach to leverage when attempting to perform a query via the remedy REST API's?

    For example, if i wanted to perform a simple query against the form: https://base_url/api/arsys/v1/entry/TMS:Task

    and i wanted to use a simple query like: 'Status*' = "Assigned"

    What is the appropriate method to use to put that together? My attempt below fails:

    https://base_url/api/arsys/v1/entry/TMS%3ATask/%27Status%2A%27%20%3D%20%22Assigned%22

    Dec 26, 2018 03:49
    1. Anagha Deshpande

      Hello Joshua,

      Remedy AR System supports REST APIs from version 9.x and later. Please see the information here.

      Regards,

      Anagha

      Dec 26, 2018 09:10