This documentation applies to the 8.1 version of Remedy Action Request System, which is in "End of Version Support."

To view the latest version, select the version from the Product version menu.

Entering field criteria using shorthand syntax

Like the mid tier, which allows you to enter criteria into form fields themselves (without entering them into the Advanced Search Bar), the Email Engine supports a "shorthand" syntax of qualification criteria.

For example, when the Submitter field has a field ID of 2, the following syntax produces the same results as if you had entered "Francie Frontline" in the Submitter field in the mid tier:


!2!: Francie Frontline



You can use this same shorthand syntax to search for request IDs. The following template searches for request ID from the HD Incident form:

Schema: HD Incident
Server: polycarp
Login: Demo
Password:
Action: Query
!1!:TT00000000119



Your email query can include multiple fields to search for all new urgent requests:

File exported Tue May 21 21:38:47 2004
Schema: HD Incident
Server: polycarp
Login: Demo
Password:
Action: Query
Status !7!: New
Caller Impact !536870927!: Urgent



If the qualification does not match any entries, the email returned from the Email Engine will indicate this.

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