Entering field criteria using shorthand syntax
Like the mid tier, which allows you to enter criteria into form fields themselves (without entering them into the Advanced Search Bar), the Email Engine supports a "shorthand" syntax of qualification criteria.
For example, when the Submitter field has a field ID of 2, the following syntax produces the same results as if you had entered "Francie Frontline" in the Submitter field in the mid tier:
!2!: Francie Frontline
You can use this same shorthand syntax to search for request IDs. The following template searches for request ID from the HD Incident form:
Schema: HD Incident Server: polycarp Login: Demo Password: Action: Query !1!:TT00000000119
Your email query can include multiple fields to search for all new urgent requests:
File exported Tue May 21 21:38:47 2004 Schema: HD Incident Server: polycarp Login: Demo Password: Action: Query Status !7!: New Caller Impact !536870927!: Urgent
If the qualification does not match any entries, the email returned from the Email Engine will indicate this.