This documentation applies to the 8.1 version of Remedy Action Request System, which is in "End of Version Support."

To view the latest version, select the version from the Product version menu.

Email Engine forms

The Email Engine provides a set of administration, user, and workflow forms for configuring and processing email from your mail server.

This section contains information about:

These forms are generated when you install the Email Engine.


If any of the email forms are deleted after you install the Email Engine, you must import those forms manually. They are not imported when you restart the AR System server.


BMC recommends that you do not archive or audit the forms containing core fields.

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