This documentation applies to the 8.1 version of Remedy Action Request System, which is in "End of Version Support."

To view the latest version, select the version from the Product version menu.

Editing and deleting reports

You can edit or delete any report that you created, and administrators can modify or delete any report. You cannot edit or delete reports created by others, but you can open them to view the built-in query and fields used in the report.

You can also create a copy of a report by using the Save As button to save the report with a new name. In that case, you are the creator of the new report and can edit it.


Out-of- the-box Web reports provided with BMC Remedy IT Service Management cannot be modified, even if the user is an application administrator, because the reports are not created by the BMC Remedy Action Request System Report Console. However, an application administrator can delete these reports.

Editing an existing report

  1. Select the report in the Report Console.
  2. Click the Edit Report icon that appears to the left of the report name in the console.
  3. Make any necessary modifications to the report as described in:
  4. Click Save to save your changes.
  5. Click Back to return to the Report Console list.

Deleting an existing report

  1. Select the report in the Report Console.
  2. Click Delete .

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