This documentation applies to the 8.1 version of Remedy Action Request System, which is in "End of Version Support."

To view the latest version, select the version from the Product version menu.

Duplicated staging server setup for upgrades without overlays

To create a duplicated staging server, you need to create an exact duplicate of your production server, including installing the AR System server and all of the ITSM applications and components, as well as any other applications such as BMC Service Impact Manager, Integration for BMC Remedy Service Desk, or BMC ProactiveNet Performance Management before starting the upgrade. If you set up the staging server this way, you can test your system after each upgrade step, because you have a working system at the end of each stage. You can also test the system after upgrading each ITSM application and its components. 

To set up duplicated staging environment for upgrades with overlays

The following diagram and the steps explain how you can set up an accelerated staging server. 

  1. On the staging server, duplicate the installations as on the production server.
  2. Take a backup of the production database.
  3. Restore the production database copy on the staging database. 
  4. Review the restrictions after restoring the database on the staging server with overlays. See, Restrictions after restoring the database on the staging server without overlays.
  5. Upgrade the BMC Remedy AR System server. Run the installer in the Upgrade mode.
  6. Proceed with next stages.

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  1. Jan Sierens

    I can't see the diagram. It shows up as "? Unknown attachment".

    The references to "Duplicating the production server installations for upgrades without overlays." are circular.

    Oct 26, 2015 05:44
    1. Prachi Kalyani

      Hello Jan,

      I have fixed the image and the link.



      Oct 26, 2015 06:05
  2. Jan Sierens


    Oct 26, 2015 07:15