This documentation applies to the 8.1 version of Remedy Action Request System, which is in "End of Version Support."

To view the latest version, select the version from the Product version menu.

DSO for load balancing

To configure DSO for load balancing, in addition to configuring the hardware load balancer, you must configure multiple servers to use a single database. To do this, you can use server groups.

In addition, server groups provide increased scalability and reliability and enable several servers to be managed as a unit. If you use server groups, no further AR System configuration is required to implement load balancing. See Configuring server groups.

For more information about how to use a hardware load balancer, see Configuring a hardware load balancer with BMC Remedy AR System.

Related topics

Configuring DSO for a server group

Enabling DSO on an AR System server

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