This documentation applies to the 8.1 version of Remedy Action Request System, which is in "End of Version Support."

To view the latest version, select the version from the Product version menu.

Displaying advanced options for incoming email

For incoming email, the most important use of the Advanced Options tab is to view message information and errors of incoming email.

The Attachment Alternatives tab (the following figure) displays any attachments in the incoming email. The tab displays the links to each message as it is rendered by the Email Engine in plain text, HTML, and email client formats.

Attachment alternatives information for incoming email
(Click the image to expand it.)

To display advanced options

  1. Open the AR System Email Messages form in Search mode.
  2. Select an incoming email message.
  3. Select Yes in the Display Advanced Options field of the AR System Email Message form.
  4. Select one of the advanced option tabs: Advanced Options, Message Information, or Errors.


    For incoming email, you typically will not see information under the Templates and Variable Replacement tabs.

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