This documentation applies to the 8.1 version of Remedy Action Request System, which is in "End of Version Support."

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Disabling ServletExec after an upgrade

If you are upgrading and you do not want to use the ServletExec application server, follow the instructions in this section to disable it (Windows or UNIX).


If you do not plan to use the ServletExec application server, you can uninstall it.

To disable ServletExec after an upgrade on Windows

  1. From the Control Panel, click Administrative Tools.
  2. Open the Internet Information Services (IIS) Manager.
  3. Find your local computer in the left navigation pane.
  4. Click the Web Service Extensions folder for your local computer.
  5. Right-click ServletExec in the list of Web Service Extensions, then choose Prohibit.
  6. Right-click the Web Sites folder in the left navigation pane, then choose Properties.
  7. On the ISAPI Filters tab, remove ServletExec from the list of filters.
  8. Click OK, and close the IIS Manager.
  9. Stop and restart the IIS.

To disable ServletExec after an upgrade on UNIX

  1. Locate the httpd.conf file in the <ApacheInstallDirectory>/conf directory, and open the file with a text editor.
  2. Insert a # symbol at the beginning of the following lines to prevent them from being processed:
    #LoadModule servletexec_module libexec/
    #ServletExecAdapterConfigFile "<ServletExecInstallDirectory>/ServletExecAS/config/"
  3. Save and close the file.
  4. Restart the web server.

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