This documentation applies to the 8.1 version of Remedy Action Request System, which is in "End of Version Support."

To view the latest version, select the version from the Product version menu.

Creating workflow to modify requests

This section contains information about:

The following example walks you through the procedure for creating workflow to modify requests.

In this example, make sure that the Demo user is still active and has an email address that works with the Email Engine. Make sure your incoming and outgoing mailboxes work correctly. Finally, set the polling intervals on your incoming and outgoing mailboxes to one minute so that you can quickly verify your results.

The example is simple but complete, and you can easily add more functionality. For example, you could create a Run If qualification in your filter to search for records that are marked Urgent and are assigned to your Managers group.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.