Creating reports

This section describes how to define a new Web or BMC Remedy AR System report. (Crystal reports are pre-designed and must be installed by the administrator.)

Web reports are suitable for preparing formatted list reports, which are presented in a table, and chart reports, which allow you to select from various types of charts to illustrate the data. By using the preview feature, you can use Web reports to work interactively with the data in the form.

BMC Remedy AR System reports are often used to export data in XML, .arx, or .csv format for use in another application or on another BMC Remedy AR System server. In addition, you can use BMC Remedy AR System reports to generate statistical values based on the data. BMC Remedy AR System reports can be run on the Web.

The following topics provide information about how to create reports:

• Setting up a new report
• Defining a Web list report
• Creating a Web chart report
• Types of report charts
• Defining a chart report
• Using a query in a Web report
• Using the simple query builder
• Using the advanced query builder
• Queries on selection fields
• Defining BMC Remedy AR System reports
• Specifying fields and sorting criteria for a report
• Including statistics in a report
• Configuring the page setup in the General section
• Specifying which records are in a report
• Entering a description for a report
• Setting permissions for a report
• Specifying the report administrator and status