Copying field information to a new request
Starting with Service Pack 1, you can copy information from the fields in an existing form to a form in New request mode in the mid tier application. The new request contains all the data from the copied request, except diary fields and attachments. If you want the same attachments, you must save each attachment to a file and then attach each to the new request.
Also, if you wanted to create a new request but filled a form in Search mode, you can copy information from the fields of the form in Search mode to a form in New request mode.
To copy information from an existing request to a new request
Open an existing request.
The window changes to New mode, and fields are populated as in the original request.
Add or modify information in the fields for the new request.
NoteYou cannot save a request until you add or modify data in the request.
To copy information from search mode to a new request
- Open a new form in Search mode.
Instead of clicking New request, add information in the fields.
The window changes to New mode, and fields are populated as in the Search mode.
- Add or modify information in the fields for the new request.