This documentation applies to the 8.1 version of Remedy Action Request System, which is in "End of Version Support."

To view the latest version, select the version from the Product version menu.

Configuring the Web Service Settings page

The Web Service Settings page enables you to enter a user name and password for authentication when accessing web services. If the AR System server allows guests, you do not need to provide an Anonymous User Name or Anonymous Password on the Web Service Settings page as long as the Username is passed in the AuthenticationInfo header of the web service call.

If the web service call does not contain an AuthenticationInfo header, you must specify an Anonymous User Name and Anonymous Password on the Web Service Settings page that is a Remedy User Name. If the AR System server hosting the web service allows guest users, then the Anonymous User Name of the Web Service Settings page must have an entry, but it does not have to be an AR User ID.

For published web services used by AR System, user information such as user name, password, and domain name are passed to the service through Simple Object Access Protocol (SOAP) headers. If a user name and password cannot be found in the SOAP headers, the name and password specified in these fields are used to connect to the server where the needed web service resides. There is no default value for these fields.

Mid Tier Configuration Tool — Web Service Settings page

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For more information, see Using Crystal reports with BMC Remedy AR System.

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