This documentation applies to the 8.1 version of Remedy Action Request System, which is in "End of Version Support."

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Configuring the Java plug-in server

Configure the Java plug-in server in the pluginsvr_config.xml file in the pluginsvr subdirectory of your AR System server installation directory. This file should be in the same directory as the plug-in server JAR files and startup script. (It must be in the class path for the plug-in server.) When you add a plug-in to the plug-in server configuration in the pluginsvr_config.xml file and save the file, the plug-in server loads the new plug-in after a configured delay. If you remove a plug-in server or make other configuration changes, you must use armonitor to stop and restart the plug-in server for it to process the changes.

In BMC Remedy AR System 7.5.00, the file encoding of the pluginsvr_config.xml file was changed from ISO 8859-1 to UTF-8. This change enables you to use localized plug-in names in the configuration file. If you modify the pluginsvr_config.xml file, save it as a Unicode file. Some text editors, such as Windows Notepad, save files as single-byte ANSI (ASCII) by default.


Install critical plug-ins, such as an LDAP plug-in that performs LDAP authentication, in separate plug-in servers. If multiple plug-ins are installed on a single server, problems with one plug-in might affect the use of the other plug-ins.

See the sample configuration file, pluginsvr_config.xml, for descriptions, valid values, and default values for the Java plug-in server configuration options.


See the Configuring after installation section for configuration of the C-based plug-in server, arplugin.

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  1. Laurent Matheo

    Hi (smile)

    You mention it's better to create a new plug-in server for LDAP plugin, but I can't find the procedure in the documentation? Or maybe I didn't find it?

    I have the one for 7.6.04 sp2 (in technical bulletin), is it the same?

    Best regards.



    Sep 09, 2013 10:18
    1. Aparna Saxena

      Thank you for your comment, Laurent. You can find the same information documented at - Configuring the AR System server to access a plug-in server.

      Hope that helps.



      Sep 11, 2013 12:41