This documentation applies to the 8.1 version of Remedy Action Request System, which is in "End of Version Support."

To view the latest version, select the version from the Product version menu.

Configuring the ARDBC LDAP plug-in

You must configure the ARDBC LDAP plug-in before you create the vendor form used to access user information in your particular LDAP server.

You configure ARDBC through parameters in the ar.cfg file and the properties of the vendor form. To make configuration easier, the installation of the ARDBC LDAP plug-in adds these forms:

  • ARDBC LDAP Configuration – A vendor form, using a separate plug-in, that reads and writes to the ar.cfg file.
  • Configuration ARDBC — A display-only form that uses filters to push values to the Configuration ARDBC Form and, as a result, to the ar.cfg file.

To configure the ARDBC LDAP plug-in

  1. In the AR System Administration Console, click System > LDAP > ARDBC Configuration.
    The ARDBC LDAP Configuration form opens in New mode.

    ARDBC LDAP configuration form
    (Click the image to expand it.)
  2. In the Host Name field, enter one or more host names of the directory service from which you want information for the vendor form. You can specify a space-separated list of host names up to 255 characters long. Starting with the first host name in the list, BMC Remedy AR System tries to connect to each server until it is successful.
    If you use Secure Socket Layer (SSL), this host name should match the name for which the server's certificate was issued.
  3. In the Port Number field, enter a port number for this directory service. The default port number is 389. (For an SSL connection, the default is 636.)
  4. In the Bind User field, enter the distinguished name of the user account that the ARDBC LDAP plug-in uses to log in to the directory service. The administrator who set up the LDAP service designated this name. With the vendor form, some LDAP servers allow you to make an anonymous connection. If you plan to use an anonymous connection, leave the Bind User and Bind Password fields blank.
    Otherwise, use a standard distinguished name such as cn=manager, dc=remedy, dc=com.
  5. In the Bind Password field, enter the password for the user account. (For security, asterisks replace the characters you enter for the password.)
    If you leave the Bind Name and Password fields blank, you are connected anonymously.
  6. To use a Secure Socket Layer (SSL) connection, select Yes in the Using Secure Socket Layer field; otherwise, accept the default value No. If you select Yes, the Certificate Database field becomes active, and you can enter a certificate database as described in step 7. Because SSL requires additional setup in this form and outside BMC Remedy AR System, you might first want to experiment without SSL and then add this option later.
  7. In the Certificate Database field, enter the path to the directory containing the certificate database file. Do not include the file name in the path.
    To create a certificate database, see Enabling LDAP plug-ins to establish SSL connections with LDAP servers.
  8. In the LDAP Date-Time Format field, select the format to use to represent date and time to LDAP servers.




    Example: 6 a.m. Sept. 28, 2001

    Generalized Time


    YYYYMMDDHHMMSSZ This format is recognized by all LDAP servers, and it is recommended.


    AD Generalized Time


    YYYYMMDDHHMMSS.0Z This format is recognized only by Microsoft Active Directory servers.


    UTC Time


    YYMMDDHHMMSSZ This is a historical format and does not indicate the century. It is not recommended.


    For more information, see Configuring after installation.

  9. In the Failover Timeout field, specify the number of seconds in which the directory service must respond to the plug-in server before an error is returned. The minimum value is 0 (which means the connection must be made immediately). The failover time-out cannot be set higher than the value of the Server-Plugin-Default-Timeout parameter.
  10. In the Directory Page Size field, enter the number of entries to return in a single page to the client from the external directory server when a search request is processed.


    Setting the Directory Page Size to 1000 can help improve your system's performance while you design and create vendor forms.

  11. In the Base DN For Discovery field, enter a base distinguished name to use instead of the root distinguished name as the basis for obtaining the list of vendor tables.


    Specifying a value in the Base DN For Discovery field can help improve your system's performance while you design and create vendor forms.

  12. In the ARDBC Plugin Cache box, specify this ARDBC plug-in caching information:
    1. In the Enable field, select Yes to enable ARDBC plug-in caching.
    2. In the Time To Live field, specify how long data should be kept in the ARDBC plug-in cache.
    3. In the Maximum Size field, specify the maximum size of the cache.


      Enabling the ARDBC plug-in cache can help improve your system's performance at runtime.

  13. Click Save.
    The system updates the ar.cfg (ar.conf ) file with the parameters you specified in this form.

    For more information, see Configuring after installation.

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