This documentation applies to the 8.1 version of Remedy Action Request System, which is in "End of Version Support."

To view the latest version, select the version from the Product version menu.

Configuring BMC Service Request Management to rename the server

The following procedure describes how to update the server name for BMC Service Request Management.

  1. In a browser, open the Application Settings form:
    1. Open the Application Administration Console.
    2. Click the Custom Configuration tab.
    3. Select Service Request Management > Advanced > Application Settings.
      (Click the image to expand it.)
  2. In the Mid Tier Path field, replace the mid-tier server name with the new mid-tier server name and the port number (for example, newMidTierServerName:8080).
  3. Update the server name in the PDL:ApplicationSettings form.
    1. In a browser, open the PDL:ApplicationSettings form.
      (Click the image to expand it.)
    2. In the Hostname field, enter the newServerName.
  4. Update the server name in the Report form.
    1. In a browser, open the Report form.
      (Click the image to expand it.)
    2. In the Server field, enter the oldServerName, and perform a search.
    3. Replace the oldServerName with the newServerName.
  5. If you are using advanced interface forms (AIFs), update the Server field in each configuration entry with the new server name.
    (Click the image to expand it.)


    For existing service request records, when a user views the Process View tab under Service Request Details, the URL for the fulfillment application (see the ID field in the following screenshot) will refer to the old server name specified in the CAI Application Registry. Consequently, the URL will not work. The URL cannot be updated, so the user must open the corresponding fulfillment application manually. New service requests (submitted after the server name was changed) will pick up the updated CAI Application Registry server name, and the URL will work correctly.

    (Click the image to expand it.)

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