This documentation applies to the 8.1 version of Remedy Action Request System, which is in "End of Version Support."

To view the latest version, select the version from the Product version menu.

Configuring Assignment Engine properties

You can configure the following properties in the ar.cfg file:




The total number of worker threads that process various assignment requests. AE-Worker-Threads: <numberOfWorkerThreads>
You can also configure the AE-Worker-Threads property from the AR System Assignment Engine: Server Settings tab. Specify a value in the Number of Threads box.


If you modify the value of AE-Worker-Threads or Number of Threads, you must restart the server for the changes to take effect.


The time interval (in minutes) after which the Assignment Engine checks for any pending entries for Assignment. AE-Poll-Interval: <time>


The following properties are now obsolete:

  • AE-Trace
  • AE-Trace-File
  • AE-Log
  • AE-Log-File

Assignment Engine security

Assignment Engine uses the encrypted password for the user Remedy Application Service, available in the ar.cfg (ar.conf) file for making any back end calls to BMC Remedy AR System.

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