This documentation applies to the 8.1 version of Remedy Action Request System, which is in "End of Version Support."

To view the latest version, select the version from the Product version menu.

Configuring AR System servers to use the AREA LDAP plug-in

To configure AR System servers to work with the AREA LDAP plug-in, use the EA (external authentication) tab in the AR System Administration: Server Information form. External authentication (including chaining) works only if you do the following in the EA tab:

  • Set External Authentication Server RPC Program Number to 390695
  • Select either Authenticate Unregistered Users or Cross Reference Blank Password or both.

For more information, see Configuring authentication processing.

After you configuring your AREA LDAP plug-in and your AR System server, you configure AR System to use external authentication processing. See Configuring authentication processing.

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Comments

  1. Kelly Logan

    Note that this appears to not always be the case. On our 8.1.00 ARS system running with a server group, setting External Authentication Server RPC Program Number to 390695 actually stopped the EA process. (See ISS04291140 for details.)

    Apr 28, 2014 09:46
    1. Ashwini Mathad

      Thank you for the comment, Kelly. We will confirm this behavior with the SME and update this topic, if required.

      Regards,

      Ashwini

      Apr 29, 2014 01:03