This documentation applies to the 8.1 version of Remedy Action Request System, which is in "End of Version Support."

To view the latest version, select the version from the Product version menu.

Configuring a server for alerts

To enable users to receive alerts from the server through the Alert form, you must configure your server.

The earlier Notification Server command-line configuration options are not available in BMC Remedy AR System 5.0 or later.

To configure a server to send alerts

  1. In a browser, open the AR System Administration Console, and click System > General > Server Information.
    The AR System Administration: Server Information form appears.
  2. Click the Server Ports and Queues tab, and perform the following steps:
    1. In the Alert Outbound Port field, enter the port number that the server uses when sending alerts. If you enter 0, the server uses random port selection.
    2. Configure the Alert queue, and adjust the minimum and maximum threads. For more information, see Setting ports and RPC numbers.
  3. Click the Timeouts tab, and in the Alert Send Timeout (seconds) field, enter the number of seconds the server must wait during connection attempts before timing out.
  4. Click the Configuration tab, and perform the following steps:
    1. Select the Verify Alert Users check box to have the server verify at boot-up time that each of the users it thinks is registered is still running and listening for alert messages.
    2. Select the Disable Alerts check box so that the server does not send alert messages when alert events are entered into the system.
  5. Click OK to close the form.
  6. If you want the server to translate IP addresses before sending alert messages to users, edit the Map-IP-Address option in the ar.conf file, see 

    Map-IP-Address in ar.cfg or ar.conf options E-M.

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