This documentation applies to the 8.1 version of Remedy Action Request System, which is in "End of Version Support."

To view the latest version, select the version from the Product version menu.

Configuring a form for auditing

The following procedure describes how to enable auditing for a form.


Do not audit system forms (such as User, Group, Server Statistics, and Server Events) because these forms use reserved fields that should exist only on the one form in BMC Remedy AR System.

To enable auditing for a form

  1. In BMC Remedy Developer Studio, open the form you want to audit.
  2. Click the Definitions tab, and expand the Other Definitions panel and then the Audit panel.
  3. From the Audit Style list, select the type of audit you want to perform:
    • None — No auditing is performed.
    • Form — A snapshot of the audited form is saved to the audit form you specify. Only the audit and copy fields in the audit form contain values.
    • Log — Whenever a form is saved after an audit field or set of fields changes values, an entry is created in the log form you specify.
  4. From the Audit State field, select Enable.
    You can select Disable to disable audit functionality temporarily. Any other audit configuration values you have specified remain intact.
  5. From the Audit Only Changed Fields field, select how the audit function operates when no field is changed:
    • Default — Use the setting defined in the Configuration tab of the BMC Remedy AR System Administration: Server Information form.
    • Yes — Auditing occurs only when at least one field value changes as the result of an operation.
    • No — Auditing occurs whenever there is any create, update, or delete operation on the form. Before BMC Remedy AR System 7.5.00, the server always audited every operation.
  6. If you specified a form audit, enter an audit form name in the Audit Form field.
  7. If you specified a log audit, enter a log form name in the Log Form field.
    The audit or log form you specify is created when you save the main form.
  8. (Optional) Specify a qualification.
    The incoming entry is audited only if it satisfies this qualification.
  9. Click OK.
    In the audit form's Audit panel, the name of the main form is displayed next to the Audit From Form label.
    In the log form's Audit panel, the number of forms using the log form is displayed next to the Audit From Ref Count label.

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  1. Thomas Miskiewicz

    You write regarding the Audit Only Change Fields option: No — Auditing occurs whenever there is an operation on the form.

    What do you mean by whenever there is an operation on the form? I set this option to No and when I search no auditing is triggered. So what operations are meant? 

    May 04, 2018 03:05
    1. Anagha Deshpande

      Hello Thomas,

      I will check with the SME and will update the topic shortly.



      May 06, 2018 08:18
      1. Anagha Deshpande

        Hello Thomas,

        Operations refer to any create, update, or delete operation. I have updated the topic.



        Jul 05, 2018 11:06