This documentation applies to the 8.1 version of Remedy Action Request System, which is in "End of Version Support."

To view the latest version, select the version from the Product version menu.

Comparing overlays to overlaid objects on the same server

This topic provides instructions for using BMC Remedy Migrator to compare objects on the same server if you are minimizing overlays in stage 6.

To set Migrator difference mask options

Before comparing overlays to overlaid objects, you must set certain difference mask options in addition to the default mask options so that BMC Remedy Migrator only compares differences that affect the operation of your application.

  1. In BMC Remedy Migrator, open a new server window for StagingServer.
  2. Choose Tools > Options.
  3. In the BMC Remedy Migrator Options dialog box, perform the following actions:
    1. Expand Differences, expand Masks, and set the following options to Disabled:
      • Forms – Name, Owner, and Property List
        (Click the image to expand it.)
      • Fields — Form Name, Owner, and Property List
      • Views — Form Name, Owner, and Property List
      • Active Links, Filters, Escalations, Containers (applications, web services, packing lists, active link guides, filter guides), Menus, and Images — Owner and Property List
        A Property List is available for Fields and Views, but you might need to scroll down to see them. For Display Properties, there is separate mask available on same screen.
    2. Click OK save the updated settings and close the dialog box.

To compare staging server objects

  1. In BMC Remedy Migrator, open a new server window for StagingServer.
  2. In the navigation pane, select the server name to view the list of all objects on this server in the object list view.
    If you select an object type in the navigation pane, only those types of objects appear in the object list view.
  3. In the object list view, select all the overlay objects.
    Sort the object list on the Customization Type column and select objects in that column that have the value Overlay in that column.
  4. Right-click and choose Differences > StagingServer.
  5. In the Source - Destination Mapping dialog box, click Map Overlay to Base.
    The Destination Object Name column with the overlaid objects that correspond to each overlay in the Source Object Name column.
  6. Click OK to begin the comparison and generate a difference report.
    The difference report indicates whether the overlay and overlaid objects differ and highlights the properties that differ.

Related topics

Planning to upgrade BMC Remedy AR System

Where to go from here

Stage 7 - Upgrade applications and adjust customizations (with new overlays)

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