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This documentation applies to the 8.1 version of Remedy Action Request System, which is in "End of Version Support."

To view the latest version, select the version from the Product version menu.

Remedy Action Request System 8.1 ... Troubleshooting Troubleshooting full text search

Cannot connect to the Java plug-in server

If you configure FTS on a non-AR System server and arserver.exe or arserverd has trouble connecting to the remote Java plug-in server:

  • Add the plug-in alias name in your primaryAR host file. For example:
    <IPAddressOfFTSComputer> <computer>.<Domain>
    172.23.82.228 primaryFTS.bmc.com
  • From primaryAR, use the telnet command to verify that you can connect to primaryFTS on port 9998:
    telnet primaryFTS.bmc.com 9998
  • If you have multiple network cards on primaryFTS, verify the IP address used on port 9998. Your plug-in alias should resolve this IP address.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

Last modified by John Stamps on Mar 21, 2013

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