This documentation applies to the 8.1 version of Remedy Action Request System, which is in "End of Version Support."

To view the latest version, select the version from the Product version menu.

Bypassing the load balancer to work on a specific server

To change object definitions and workflow on the administrative server in a load-balanced environment, you must bypass the load balancer to connect to the administrative server with BMC Remedy Developer Studio. The same consideration applies when you must make configuration changes on a specific server in the group in a browser.

To do this, you can connect to the server by using the unique server name rather than the load balancer name (which is the same as the common server name alias for the group).

To ensure that the server recognizes references to itself as the current server while designing workflow and applications, add the IP Name setting to the configuration file. This setting indicates to the server that any of a given set of server names is recognized as the current server. You might need to designate a short name and a long name for each server as shown in the following example:

IP-Name: serverA

If BMC Remedy Developer Studio used either of these server names to log in, that server is recognized as the current server in workflow.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.


  1. Juan Sevillano martin


    In a load-balanced environment versión 8, the midtier connect to load balancer name(to ARS servers), then ¿how i can make configuration change on a specific server in the group via midtier web?

    Load-balancer configuration with a new BMC Remedy AR System server added without setting a sticky bit for the load balancer


    Apr 30, 2015 02:50
  2. Piotr Sadowski

    Hi, how can I connect to specific ARS server in Mid Tier? If I have N servers + Load Balancer configured in BMC Remedy Mid Tier Configuration Tool on AR Server Settings section, then in AR System Mid Tier Object List users will see N+1 entries for each form. This also cause creation of N+1 MT caches. On General Settings in Mid Tier Configuration Tool I have configured LB for Preference Server(s), Data Visualization Module Server(s), Homepage Server and Authentication Server.

    Is there any bypassing method to connect to specific ARS server without causing that users will see duplication of each entries in Object List?


    Thanks (smile)

    Apr 07, 2017 04:25
  3. Anagha Deshpande

    Hello Piotr,

    I will check this with SME and will write back to you.



    Apr 10, 2017 11:41
    1. Anagha Deshpande

      Hello Piotr,

      Apologies for delayed response.

      There is no method. This is as designed.



      Sep 20, 2017 11:28
      1. Piotr Sadowski

        Hello Anagha,

        Thank you for verification and response. Could you please add such note to the above documentation? This can be helpful for others as well.

        Best regards,


        Sep 21, 2017 02:33