This documentation applies to the 8.1 version of Remedy Action Request System, which is in "End of Version Support."

To view the latest version, select the version from the Product version menu.

Behaviors associated with preference server configuration

Different behaviors occur depending on the server settings you configure for the Preference Server Option on the Advanced tab of the AR System Administration: Server Information form.

"User Defined" behaviors

User action

Behavior

Leaves the Preference Server field blank

The local preferences are used (ar.ini file).

Specifies a valid preference server

The system connects to the preference server, and the Accounts list is updated to reflect the list of servers specified on the Server List setting.

Specifies an invalid preference server

The local preferences are used (ar.ini file).

"Use This Server" or "Use Other Server" behavior

User action

Behavior

Leaves the Preference Server field blank

The system searches the Accounts list for a server designated as a preference server. If one is found, the server name is written to the Preference Server field of the Login dialog box. In addition, the accounts list is updated to reflect the list of servers specified on the Server List setting for that preference server.

Note

The user receives this warning: 50176 - A preference server has been selected based on the Administrator settings.

If no preference server is available, the default preference values are used and no session specific changes to the preferences are stored. (Local preferences are disabled.)

Specifies a valid preference server

The system connects to the preference server, and the Accounts list is updated to reflect the list of servers specified on the Server List setting for that preference server.

Specifies an invalid preference server

The system searches the accounts list for a server designated as a preference server. If one is found, the server name is written to the Preference Server field of the Login dialog box. In addition, the accounts list is updated to reflect the list of servers specified on the preference server.

Note

The user receives this warning: 50174 - The preference server specified is invalid. Another preference server has been selected.

If no preference server is available, the default preference values are used and no session specific changes to the preferences are stored. (Local preferences are disabled.) The user receives this warning: 50175 - The preference server specified is invalid. User preferences will not be used.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

Comments