This documentation applies to the 8.1 version of Remedy Action Request System, which is in "End of Version Support."

To view the latest version, select the version from the Product version menu.

AR System server architecture and scalability

BMC Remedy AR System uses servers to manage data. The following table summarizes the main servers.



AR System server

Processes data it receives from AR System clients, and passes the data to the database server to be stored.


Stores definitions and data for the AR System server.

Web server

Serves as a repository for web applications. Displays the appropriate page to an authorized user.

For more information about AR System server, see:

For more information about configuring AR System servers, see:

For more information about tuning AR System servers, see Tuning the AR System server.

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  1. David k Hill

    This may be a nice place to touch on the AR System Server Group/Application Server concepts.  Explanation to be redirected to a separate section.


    Feb 06, 2015 09:48
    1. Kamalakannan Srinivasan

      Hi David,

      Thank you for your comment. I will verify this with the concerned SME and get back to you.




      Feb 09, 2015 04:10
    1. Kamalakannan Srinivasan

      Hi David,

      Thanks for your comment. I have updated the topic with your feedback.






      Feb 11, 2015 02:32