This documentation applies to the 8.1 version of Remedy Action Request System, which is in "End of Version Support."

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Approval rules

The Approval Server includes the rule types that are used in various stages of an approval process. A given process does not usually include all types of rules, and some do not include all process stages.

This section introduces the rule types included with the approval server, and describes how they function in the approval process. The following figure illustrates how each rule type fits into the overall approval process.

Rule types in the approval process

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