Administering
BMC Remedy AR System administrators and security administrators use the information in this section to set up user accounts and to manage and maintain the system after it is installed and configured. For information about additional initial configuration, see Configuring after installation.
Goal |
Instructions |
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Configuring servers and applications in the console interface |
Navigating the BMC Remedy AR System Administration console interface |
Setting options in configuration files that are read upon startup of BMC Remedy AR System components |
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Understanding processes or utilities and how to set options for BMC Remedy AR System components and external utilities |
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Managing passwords, access control, and other security matters |
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Setting options for user and administration preferences in the BMC Remedy AR System User Preference form or the BMC Remedy Mid Tier |
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Managing time periods to define business schedules by using BMC Remedy AR System commands |
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Configuring the server to allow workflow to notify users |
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Automatically specifying the person responsible for handling a request |
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Allowing search within attached documents and increasing search speed in long text fields |
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Configuring the appearance, functionality, and processing of your email |
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Managing processes and rules for approval requests |
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Transferring and managing requests between multiple servers in various distribution environments |
Setting up DSO to synchronize data across multiple AR System servers |
Managing the capture of server-related activities, and notifying other servers or clients of these changes |
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Auditing, archiving, importing, and exporting data, including other BMC Remedy AR System database matters |
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Automatically transferring objects and data between AR System servers with workflows |
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Configuring Twitter, RSS feeds, and chat for end users and receiving BMC Remedy ITSM Suite Twitter alerts |
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