This documentation applies to the 8.1 version of Remedy Action Request System, which is in "End of Version Support."

To view the latest version, select the version from the Product version menu.

Additional troubleshooting resources

The following additional logs and forms can help you track information or troubleshoot the BMC Remedy AR System server and its components:

  • Server Events — A form that contains recorded events affecting the BMC Remedy AR System data dictionary. For more information about this form, see Understanding the Server Events form.
  • Server Statistics — A form that contains periodically recorded statistics about the server. See Using server statistics to gather baseline data. For information about configuring statistics, see Server Information — Advanced tab.
  • Windows EventViewer — An application that enables you to monitor and log events in your Windows system. Use the following logs for the specified issues:
    • System log for trouble starting services
    • Application log for trouble with the BMC Remedy AR System server
  • UNIX Syslog — A file on UNIX servers that logs all serious server errors encountered.
  • Error log — A file that logs all BMC Remedy AR System error messages you encounter. It is named arerror.log. For more information about the arerror.log file, see Server error log.
  • armonitor.log — Logs the startup activity for the AR System server and any other server component configured in the armonitor.cfg file.
  • Approval Server logging — See Approval server debug log and Runtime issues.
  • BMC Remedy Flashboards logging — See Configuring the Log Settings page.
  • BMC Remedy Distributed Server Option logging — See BMC Remedy Distributed Server Option logging.
  • Plug-in logging — See Logging plug-in information.

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