This documentation applies to the 8.1 version of Remedy Action Request System, which is in "End of Version Support."

To view the latest version, select the version from the Product version menu.

Activating skins through the mid tier

To activate the display of skins, complete the following procedure.

To activate skins through the mid tier

  1. Select the Enable Skins option in the General Settings page of the Mid Tier Configuration Tool. (See Configuring the General Settings page.)
  2. Flush the mid tier cache. (See Configuring the Cache Settings page.)
  3. Flush the browser cache.
  4. If the form view was cached:
    1. Stop the mid tier.
    2. Delete the viewStats.dat file in midTierInstallDir\midtier\WEB-INF\classes.
  5. Restart the web server.

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