This documentation applies to the 8.1 version of Remedy Action Request System, which is in "End of Version Support."

To view the latest version, select the version from the Product version menu.

Accessing BMC Remedy AR System data externally

Any process that has permission to query the database engine can read BMC Remedy AR System data. A third-party application writing to the BMC Remedy AR System database is not supported because there is no way to ensure data integrity. In addition, external applications reading BMC Remedy AR System data directly from the database are not subject to BMC Remedy AR System permissions, nor do they trigger any BMC Remedy AR System workflow. If this is not acceptable, data should be read through the BMC Remedy AR System API.

For more information about the AR System database, see Understanding the AR System database.

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