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This documentation applies to the 8.1 version of Remedy Action Request System, which is in "End of Version Support."

To view the latest version, select the version from the Product version menu.
Remedy Action Request System 8.1 ... Upgrading Upgrading without overlays already present Stage 1 - Setting up a staging server for upgrades without overlays

Accelerated staging server setup for upgrades without overlays

Accelerated staging server method  is also referred to as DB only upgrade. When upgrading using accelerated staging server, you only need to create a copy of the production server database in the staging environment. The AR System server installation then must be done on the staging server against the copy of the production server database.

You can use this method only if you are upgrading all of the products installed on your server, or if you do not have BMC Service Impact Manager, Integration for BMC Remedy Service Desk, or BMC ProactiveNet Performance Management installed on your production system.

To set up the accelerated staging sever for upgrade with overlays

The following diagram and the steps explain how you can set up an accelerated staging server. 

  1. Take a backup of the production database. 
  2. Restore the production database copy on the staging database. See, Duplicating the production server database backup for upgrades with overlays.
  3. Review the restrictions after restoring the database on the staging server with overlays. See, Restrictions after restoring the database on the staging server with overlays.
  4. Upgrade the AR System server. You must run the installer in Install mode such that, the AR System server is upgraded and not installed fresh. 

    To ensure that the AR System server is upgraded and is not installed fresh, Database Name, Database User, and Database Password must be same as the production server.
    Database Host Name, and Database Port must point to the new database i.e. staging database.

  5. Proceed with next stages.
     

Where to go from here

Duplicating the production server database for upgrades without overlays

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

Last modified by Hemant Baliwala on Aug 12, 2014
without staging setup overlays upgrade servers

Comments

  1. Kelly Logan

    The title is - "Accelerated staging server setup for upgrades without overlays ", but the section presented is "To set up the accelerated staging sever for upgrade with overlays" (emphasis added).

    Also, as on several other areas, the inset graphic just says "? Unknown Attachment".

     

    Aug 08, 2014 11:52
    1. Hemant Baliwala

      Hi Kelly, 

      I have fixed the image. 

      Thanks, 

      Hemant

      Aug 12, 2014 12:56
Restrictions after restoring the database on the staging server without overlays
Duplicated staging server setup for upgrades without overlays
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