This documentation applies to the 8.1 version of Remedy Action Request System, which is in "End of Version Support."

To view the latest version, select the version from the Product version menu.

Accelerated staging server setup for upgrades with overlays

Accelerated staging server method  is a Database only upgrade in that it only requires that database be present in order to perform the upgrade. When upgrading using accelerated staging server, you only need to create a copy of the production server database in the staging environment. The AR System server installation then must be done on the staging server against the copy of the production server database.

You can use this method if:

  • You are upgrading all of the products installed on your server.
  • You do not have BMC Service Impact Manager, or Integration for BMC Remedy Service Desk, or BMC ProactiveNet Performance Management installed on your production system.
  • You are moving on a brand new hardware and not upgrade on the existing hardware.

To set up the accelerated staging sever for upgrade with overlays

The following diagram and the steps explain how you can set up an accelerated staging server. 

  1. Take a backup of the production database. 
  2. Restore the production database copy on the staging database. See, Duplicating the production server database backup for upgrades with overlays.
  3. Review the restrictions after restoring the database on the staging server with overlays. See, Restrictions after restoring the database on the staging server with overlays.
  4. Upgrade the AR System server. You must run the installer in Install mode such that, the AR System server is upgraded and not installed fresh. 

    To ensure that the AR System server is upgraded and is not installed fresh, Database Name, Database User, and Database Password must be same as the production server.
    Database Host Name, and Database Port must point to the new database i.e. staging database.

  5. Proceed with next stages.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.


  1. Ben Kolp

    The diagram on this page is missing and in its place is a image that says "? Unknown Attachment".

    Also, the Duplicating the production server database backup for upgrades with overlays link points back to this page.

    May 13, 2014 02:45
  2. Hemant Baliwala

    Thanks for your comment, Ben. 

    I have fixed the issue. 


    May 21, 2014 03:20
  3. Ben Kolp

    Hello Hemant,


    The link I mentioned still points to this page, it's originating page.



    May 21, 2014 06:52
  4. Hemant Baliwala

    Hi Ben, 

    Thanks again. I have reinserted the links. 


    May 22, 2014 12:07
  5. Ben Kolp

    Thanks, I see it is working now.

    May 22, 2014 06:48