This documentation applies to the 8.0 version of Remedy Action Request System, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

Using installation and uninstallation logs

The BMC Remedy AR System Maintenance Tool gives you access to installation and uninstallation logs. When you open the tool, the following tabs are displayed:

  • Logs
  • Configuration
  • Health Check
  • Encrypt


BMC Remedy AR System does not use the Configuration tab. This tab is for other applications such as BMC Remedy Atrium. For more information, see the documentation for those products.

Each time you run the BMC Remedy AR System installer or uninstaller, a log file is created in the BMC Remedy AR System Maintenance Tool. A new tab's name reflects the date and time when the installer or uninstaller is run.

To view logs

  1. Open the BMC Remedy AR System Maintenance Tool.
    • On Windows, go to <ARSystemServerInstallDir>\arsystem and double-click ARSystemMaintenanceTool.cmd.
    • On UNIX, go to <ARSystemServerInstallDir>/arsystem and run ./
      You can also run the tool from the installation DVD (go to the utility folder.)
  2. Click the Logs tab.
  3. Click the Install Log button or the Uninstall Log button. (To browse for a specific log file, click Browse to Log instead.)
    A tab for each installation log or uninstallation log is displayed.
  4. Click the tab for the log you want to view.
  5. Search for rows highlighted in red (errors) or yellow (warnings).
  6. To sort columns, click the column header.
    To reverse sort a column, press the Shift key while clicking the column header.


The installation logs are available in the temp directory by default. For Microsoft Windows, the default location is %Temp% and for non-Windows, the default location is \tmp, \var\tmp, or \usr\tmp. This default location can be changed. For Microsoft Windows, add or update the tmp environment variable. For non-Windows, customize the IATEMPDIR variable to a new location. For more information about customizing the variable for non-Windows, see Assigning a temporary directory.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.


  1. Misi Mladoniczky


    Where does the actual logs reside? I am having trouble earlier in the installation, and need to understand why the installer does not wish to continue.

    Or maybe there are no logs until the installation actually commence...

    I am doing this on CentOS (RedHat 6.3).

            Best Regards - Misi, RRR AB,

    Dec 18, 2012 12:33
    1. Gregg Kitagawa

      Hi Misi. Thanks for your feedback. Your comment has been forwarded to the writers responsible for this content. There might be some delay in our reply as we're approaching the Holidays. Thank you for your patience.

      Dec 21, 2012 12:55