Upgrading without overlays already present
This topic describes the basic steps required to upgrade BMC Remedy AR System, BMC Atrium Core, and other BMC products without overlays already present. This is an eight-stage upgrade for customers who do not already have overlays implemented and want to keep all customizations.
Prepare to upgrade
Review the BMC Remedy AR System and BMC Atrium compatibility matrix for the latest, most complete information about platforms currently supported by BMC Remedy and BMC Atrium products.
To access this information, you must log in with your BMC support login and password.
Review the requirements for your computer platform:
Prepare your database before you start the upgrade.
Back up the BMC Remedy AR System database. This enables you to restore BMC Remedy AR System to its pre-installation state if you encounter problems.
Review Understanding how upgrading without overlays works, including the subsections. This information will help you understand the importance of overlays during the upgrade process.
Complete the upgrade stages
Complete Stage 1 - Setting up a staging server for upgrades without overlays if you need to set up a staging server.
Review Stage 2 - Upgrade AR System server without overlays present and then upgrade BMC Remedy AR System.
Choose Upgrade in the installation wizard.
Review Stage 7 - Upgrade applications and adjust customizations with new overlays.
Migrate your data
Migrate your data using the Delta Data Migration utility.