This documentation applies to the 8.0 version of Remedy Action Request System, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

Upgrading with overlays already present

This topic describes the basic steps required to upgrade BMC Remedy Action Request (AR) System, BMC Atrium Core, and other BMC products with overlays already present. This is a four-stage upgrade if you have previously installed BMC Remedy AR System 7.6.04 and have already implemented overlays.

Note

Before beginning your upgrade, review the Planning topics. To understand the difference between the two upgrade paths, see Planning to upgrade BMC Remedy AR System.

Prepare to upgrade

Step

Task

1

Review the BMC Remedy AR System and BMC Atrium compatibility matrix for the latest, most complete information about platforms currently supported by BMC Remedy and BMC Atrium products.
Note: To access this information, you must log on with your BMC support ID and password.

2

Review the requirements for your computer platform:
a. Review the the hardware requirements for your computer platform.
b. Review the software requirements for your computer platform.
c. Review the 32-bit and 64-bit requirements for your computer.

3

Prepare your database before you start the upgrade.
Warning: Back up the BMC Remedy AR System database. This enables you to restore BMC Remedy AR System to its preinstallation state if you encounter problems.

4

Complete the MS Excel planning spreadsheet.

5

Download the installation files.

6

Prepare your components and applications for an upgrade.

7

Review Understanding how upgrading with overlays works, including the subsections. This information will help you understand the importance of overlays during the upgrade process.

Complete the upgrade stages

Step

Task

8

Complete Stage 1 — Setting up a staging server for upgrades with overlays already present if you need to set up a staging server.

9

Complete Stage 2 — Upgrade AR System server with overlays present.
Note: Choose Upgrade in the installation wizard.

10

Complete Stage 3 — Upgrade applications and adjust customizations with overlays present.

11

Complete Stage 4 - Test and promote staging server with overlays to production.

Migrate your data

Step

Task

12

Migrate your data using the Delta Data Migration utility.

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