Upgrading with overlays already present
This topic describes the basic steps required to upgrade BMC Remedy Action Request (AR) System, BMC Atrium Core, and other BMC products with overlays already present. This is a four-stage upgrade if you have previously installed BMC Remedy AR System 7.6.04 and have already implemented overlays.
Prepare to upgrade
Review the BMC Remedy AR System and BMC Atrium compatibility matrix for the latest, most complete information about platforms currently supported by BMC Remedy and BMC Atrium products.
Review the requirements for your computer platform:
Prepare your database before you start the upgrade.
Review Understanding how upgrading with overlays works, including the subsections. This information will help you understand the importance of overlays during the upgrade process.
Complete the upgrade stages
Complete Stage 1 — Setting up a staging server for upgrades with overlays already present if you need to set up a staging server.
Complete Stage 2 — Upgrade AR System server with overlays present.
Migrate your data
Migrate your data using the Delta Data Migration utility.