This documentation applies to the 8.0 version of Remedy Action Request System, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

Upgrading Data Visualization modules with overlays

If you are upgrading from BMC Service Request Management 2.2.00 to BMC Service Request Management 8.0.00, you must also upgrade the Data Visualization modules used in the Request Entry Console and Visual Process views.

To upgrade the Data Visualization modules

  1. Stop the web server or servlet engine on the computer on which the BMC Remedy Mid Tier is running.
    For example, if you installed the default servlet engine that is included with the BMC Remedy Mid Tier 8.0.00, stop the Apache Tomcat servlet engine.
  2. Delete the \SRMSServiceRequestBrowser folder located in the *PluginsCache* ARSystemServer folder of the mid tier installation folder.
    If you are running Microsoft IIS, the folder is located at the following default location:
    C:\Program Files\BMC Software\ARSystem\midtier\PluginsCache* ARSystemServer\SRMSServiceRequestBrowser}
  3. After you have deleted the \SRMSServiceRequestBrowser and the \Visualizer folders, you might also need to delete the cookies, temporary internet files, offline content, and history from your browser's cache.
    Otherwise, you might experience problems properly displaying the list of service requests, along with other display issues, because the style sheets and images are cached to the browser.
  4. Delete the \Visualizer folder located in the *PluginsCache* ARSystemServer folder of the mid tier installation folder.
    If you are running Microsoft IIS, the folder is located at the following default location:
    C:\Program Files\BMC Software\ARSystem\midtier\PluginsCache* ARSystemServer\SRMSServiceRequestBrowser
  5. Re-start the web server or the servlet engine.

Related topics

Completing the planning spreadsheet for an upgrade

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

Comments