This documentation applies to the 8.0 version of Remedy Action Request System, which is in "End of Version Support." You will not be able to leave comments.

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Upgrading AR System with overlays

The BMC Remedy Action Request (AR) System suite installer enables you to deploy BMC products in your IT environment.

This topic presents the following information:

The suite installer guides you step-by-step through the installation process, including the configuration of dependent features. When you start the installer, you can select features to install at one time. Because certain applications depend on a specific set of features, you might need to run the installer multiple times to install all of the features in the solution. For example, you might first install the AR System server on one computer and then run the installer again to install the mid tier on a different computer.

Recommendations

  • To reduce installation time significantly, do not install the products over a wide area network (WAN).
  • To avoid configuration problems, accept the default values displayed in the installer unless you have a valid reason to modify them.
  • For best results, install BMC Remedy Mid Tier on a separate computer from the BMC Remedy AR System server.

Selecting Minimal Setup or Custom Setup

When you run the suite installer, you are asked to select from the following types of installation:

  • Minimal Setup — Installs the BMC Remedy AR System server only (and no plug-ins)
  • Custom Setup — Installs the features that you select in the installer

Select Custom Setup to install specific features, such as BMC Remedy AR System server, Approval Server, Mid Tier, Email Engine, and Flashboards server, which are usually installed on servers separate from BMC Remedy AR System.

Note

If you are performing an upgrade, always select Custom Setup. Minimal Setup automatically overwrites any existing installation.

To install BMC Remedy AR System

  1. Download the BMC Remedy AR System installer from EPD, or navigate to the installation directory on the DVD.
  2. Unzip the suite installer (ARSuiteKitWindows.zip).
  3. Navigate to the Disk 1 folder.
  4. Start the installer:
    • For Windows, run setup.cmd.
    • For UNIX, log on as root and run setup.sh.
  5. In the lower right corner of the Welcome panel, click Next.
  6. Review the license agreement, click I agree to the terms of license agreement, and then click Next.
  7. On the Directory Selection window, navigate to the directory in which you want to install the BMC Remedy AR System application.
    The default location is C:\Program Files\BMC Software\ARSystem.
  8. Click Next.
  9. Select Custom Setup to select specific items to install, and then click Next.
    The installer validates the system resources of your computer and displays a list of available features.
  10. Select the features that you want to install.
    (Click the image to expand it.)

    To review the AR System features needed when installing other BMC products, see Minimum set of features needed when installing other BMC products. For example, when installing BMC Atrium Core, ensure that you at least select AR System Server, Approval Server, Assignment Engine, and BMC Atrium Integrator Spoon.
  11. Click Next.
  12. Enter the values from the planning worksheets for the features that you want to install.
    After you have entered the required information, the installer validates your input, and then the Installation Preview panel appears, listing the product and product features that will be installed.
  13. Click Next.
    The installer installs the AR System features you have selected.
  14. When the Run Health Check panel appears, click Next to run additional validation tests.
    Otherwise, select No and then click Next.
    After post-installation cleanup, a summary of the installation appears.
  15. Click View Log to review the SEVERE error messages or warnings in the product installer log.
    See whether errors are due to network, host, or other environment-related issues. You can view a log file of the installation:
    C:\Users\Administrator\AppData\Local\Temp\arsystem_install_log.txt
  16. Close the log when you finish.
  17. Click Done to exit the AR System installer.

Minimum set of features needed when installing other BMC products

The following table lists the minimum set of features that you need when installing other BMC products.

BMC Application

AR System features to select

BMC Atrium Core

  • AR System Server
  • Approval Server
  • Assignment Engine
  • BMC Atrium Integrator Spoon

BMC ITSM

  • AR System Server
  • Approval Server
  • Assignment Engine
  • BMC Atrium Integrator Spoon
  • Full Text Search (FTS) Configuration if you plan to install BMC Knowledge Management

BMC Service Request Management

  • AR System Server
  • Approval Server
  • Assignment Engine
  • BMC Atrium Integrator Spoon

BMC Service Level Management

  • AR System Server
  • Approval Server
  • Assignment Engine

To install BMC Remedy Mid Tier

  1. Download the BMC Remedy AR System installer on a computer other than where you installed the AR System server.
  2. Open the ARSuiteKitWindow folder.
  3. Open the Disk 1 folder.
  4. Start the installer and double-click setup.cmd.
  5. In the lower right corner of the Welcome panel, click Next.
  6. Review the license agreement, click I agree to the terms of license agreement, and then click Next.
  7. On the Directory Selection window, navigate to the directory in which you want to install the BMC Remedy AR System application.
    The default location is C:\Program Files\BMC Software\ARSystem.
  8. Click Next.
  9. Select Custom Setup to select specific items to install.
  10. Click the BMC Remedy Action Request System Installation check box to clear all the features from the list.
  11. Select Mid-Tier.
  12. Click Next.
    The installer validates the system resources of your computer.
  13. Click Next.
  14. Enter the values from the planning worksheets for the Mid Tier.
    After you have entered the required information, the installer validates your inputs, and then the Installation Preview panel appears, listing the product and product features that will be installed.
  15. Click Next.
    After post-installation cleanup, a summary of the installation appears.
  16. Click View Log to review the SEVERE error messages in the product installer log.
    See whether errors are due to network, host, or other environment-related issues. You can view a log file of the installation:
    C:\Users\Administrator\AppData\Local\Temp\arsystem_install_log.txt
  17. Click Done to exit the AR System installer.
  18. Open the BMC Remedy Mid Tier Configuration Tool (http://<midTierServer>/arsys/shared/config/config.jsp).
    The default password is arsystem.
  19. Click General Settings.
  20. Select the AR System server as the authentication server, and then click Save Changes.
  21. Log out.

Related topics

Completing the planning spreadsheet for an upgrade
"Preparing to install as a non-root user" in Preparing the UNIX environment

Where to go from here

Stage 3 - Upgrade applications and adjust customizations with overlays present

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

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