Use the following topics to guide you through upgrading BMC Remedy AR System or the BMC Remedy ITSM Suite.
Prepare your environment to upgrade BMC Remedy AR System and the BMC Remedy IT Service Management Suite.
Upgrade with overlays already created. This is a three-stage upgrade for customers who have previously installed BMC Remedy AR System 7.6.04 and have already implemented overlays.
Upgrade with one-time conversion to overlays. This is a seven-stage upgrade for customers who do not already have overlays implemented and want to keep all customizations.
Understand how upgrading affects encryption security
Use the Delta Data Migration utility to move data that was created or changed after copying the production database from your production server to a staging server.
Perform the necessary procedures to complete an upgrade.
Before upgrading, see the BMC Developer Network for new tools that can help you adapt features from your prior version to features in the latest version.